"Please continue to hold. Your call will be answered in the order in which it was received."
"Wait times will be longer than normal due to the volume of calls being received."
"There is no record of you in the system."
"Your application form has not been entered into our data base, therefore you have been defaulted to the Acme Insurance program until which time your request to change your coverage to the Blahblahblah Insurance Company is recorded."
"We cannot guarantee a date for the arrival of your new insurance cards or for an enrollment number to be issued."
"Everyone is guaranteed insurance coverage during this transition period."
"If you must seek medical attention during this nightmare, you should carry with you, at all times, a copy of your application request, a copy of the email that simply says everyone will have coverage, and this telephone number1-XXX-XXX-XXXX, which, by the way, should a doctor's office or hospital need to call to verify coverage, will place the caller on hold for a minimum of fifteen minutes."
"If you'd like, you can call the new insurance company you requested, every two days, to see if they have an enrollment number assigned to you yet."
Most of the above statements are direct quotes, taken from about two hours today of a combination of "on-hold" or conversations with tired and testy bureaucrats and pencil-pushers. I am not bitter nor angry but I am frustrated and weary. What I would like to do is go out on my deck and scream obscenities.
But, that is socially unacceptable.
This is unfortunate.
Ancora imparo
